Cancellation & Refund Policy
Last updated on Sep 2nd 2025
UkFoods believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:
Non-Delivery:
If, for any reason, a product is not delivered, you will receive a refund for the product amount only.
- Courier charges will be applicable to you and will not be refunded under any circumstances.
Non-Refundable Items:
- Food products such as juices, pickles (achaar), and similar perishable items are non-refundable if they are damaged during courier transit.
- Vegetables and fruits are non-refundable if they are damaged or not delivered due to any reason.
Refundable Items:
The following products are eligible for refund (subject to review and approval):
- Pulses (daal)
- Spices (masale)
- Grains
- Seeds
- Shilajit (silijeet)
- Sweets
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- UkFoods does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the UkFoods, it’ll take 3-5 days for the refund to be processed to the end customer.